Enra Engineering offers high-quality solutions with excellent technical support. Our services cover installation, user training, warranty service, and post-warranty support, ensuring the smooth operation of your equipment.
The installation of the equipment by Enra Engineering will be carried out at the earliest possible opportunity, with the installation date to be confirmed based on availability and installation conditions.
Yes, we provide training for users immediately after installation to ensure the effective operation of the equipment and optimal utilization of its features.
If you encounter an issue with the equipment, please contact our partner Nordic NeuroLab (NNL), which will handle all technical queries and problems.
We guarantee a response within 24 hours of any reported technical issue to minimize downtime and restore normal system functionality.
Yes, we offer support even after the warranty period has expired. For details about post-warranty support conditions, please contact us for a personalized offer.
Our equipment comes with a warranty that covers material defects and manufacturing errors. Detailed information about the warranty period and conditions will be provided at the time of purchase or installation.
After installation, we offer a range of services, including technical support, preventive maintenance, software setup and updates, as well as consultations for optimization.
If the equipment breaks down after the warranty period, we offer repair services, part replacements, or system upgrades at competitive prices.
Yes, the equipment can be upgraded or expanded with new components or features. Contact us to discuss the best solutions for your needs.
Standard support includes issue diagnostics, repairs, part replacements, software updates, and technical assistance via phone or online channels.
You can report a technical issue through our website, by phone, or by email. We will provide you with a unique request number to track the progress.
After the warranty period, we offer paid support on an annual basis or based on specific service requests. Please contact us for more information regarding pricing and conditions.
The equipment we offer is certified according to international safety and quality standards, ensuring its reliability and effectiveness.
Yes, in case of a serious issue with the equipment, we offer replacement equipment for the duration of the repair or replacement.
Contact Enra Healthcare Solutions today for all your medical equipment needs.
contact@enraengineering.com
